Hamilton, Patricia A.

London,The C. V. Mosby Company,1982

1. Introduction to health care consumerism, 2. The consumer`s role in the health care market, 3. The cost of health care, 4. Quality of health care, 5. Patients`and consumers` rights, 6. Patient grievance mechanisms, 7. Consumers, ethics, and health policy, 8. The health care consumer movement.

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